Effective Date: 10/10/2024

At RD Direct, we are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect the information you provide when using our services or visiting our website.

1. Information We Collect

We collect personal data when you use our website, contact us, or make use of our delivery services. This data may include, but is not limited to:

• Personal Information: Name, email address, phone number, and delivery address.
• Payment Information: Billing details and payment method information for processing orders.
• Log Data: Information about your visit to our website, including your IP address, browser type, pages visited, and the time spent on each page.
• Cookies: Small files placed on your device to enhance website functionality and improve your browsing experience. You can control the use of cookies via your browser settings.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide courier services, manage bookings, and deliver packages to the correct destination.
• Customer Support: To respond to inquiries, complaints, and service requests.
• Transaction Processing: To process payments and issue invoices.
• Website Improvement: To analyze website traffic and user behavior to improve website functionality and user experience.

3. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual Obligation: To fulfill our obligations under any contract we have with you, such as delivering your packages or processing your orders.
• Legitimate Interest: To improve our services, maintain our website, and enhance customer satisfaction.
• Legal Compliance: To meet legal and regulatory requirements.

4. Data Sharing and Disclosure

We may share your personal information in limited circumstances, such as:

• Service Providers: We may share data with trusted third-party service providers (e.g., delivery partners) to perform services on our behalf. These providers are bound by confidentiality agreements and are not permitted to use your data for any other purposes.
• Legal Requirements: We may disclose your information if required to do so by law, such as in response to a court order or government request.

We do not sell, rent, or share your personal data with any third parties for marketing purposes.

5. Data Security

We are committed to protecting your personal data from unauthorized access, alteration, or disclosure. We implement appropriate technical and organizational measures to safeguard your data, such as encryption, firewalls, and secure access controls. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Once your data is no longer needed, we will securely delete or anonymize it.

7. Your Rights

You have the following rights regarding your personal data:

• Access: You can request a copy of the personal data we hold about you.
• Rectification: You have the right to correct any inaccuracies in your personal data.
• Erasure: You can request the deletion of your personal data, subject to certain conditions.
• Objection: You have the right to object to our processing of your data in some cases.
• Data Portability: You can request that we transfer your data to another service provider where applicable.

To exercise any of these rights, please contact us at the email provided below.

8. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience and collect information about how you use our site. Cookies help us understand which pages are most visited and how users interact with our services. You can choose to disable cookies through your browser settings, but this may affect the functionality of our website.

9. Third-Party Websites

Our website may contain links to other websites that are not operated by us. We are not responsible for the privacy practices of these third-party websites, and we encourage you to review their privacy policies before providing any personal data.

10. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted on this page, and significant changes will be communicated to you directly if required.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

RD Direct
Email: enquiries@rd-direct.co.uk
Phone: 07923665721

Notice: We Do Not Sell Your Data

RD Direct values your privacy and trust. We do not sell your personal data to any third parties, and we do not use your data for marketing purposes unless you have explicitly consented. Your information is solely used to provide our services and improve your experience with us.